u899 Privacy Policy

1. Introduction

u899 ("we", "us", "the Platform") operates u899.pro and the u899 mobile app as an online gaming platform serving players in Pakistan. We are committed to handling the personal information of our players responsibly, transparently and in line with the principles of data minimisation and purpose limitation.

This Privacy Policy describes what personal data we collect from you when you register an account, make a deposit or withdrawal in PKR, play any game on the platform, or interact with our support team. It also explains why we collect it, how long we keep it, who we share it with and what rights you have over it.

We have written this policy in plain English for Pakistani players. If anything here is unclear, please reach out to our support team before you register — we would rather answer your questions upfront than have you feel uncertain about your data.

2. Information We Collect

We collect personal information in three main ways: directly from you when you register or contact us, automatically when you use the platform, and from third parties we work with to verify your identity and process PKR payments.

We do not collect sensitive categories of personal data such as health information, religious beliefs or political opinions. We collect only what is necessary to operate your account, verify your identity and process your PKR transactions safely.

3. How We Use Your Data

Every piece of data u899 collects has a specific purpose. We do not use your personal information for anything unrelated to running your account and improving the platform experience for Pakistani players.

• Account Management: Your registration details are used to create and maintain your u899 account, verify your identity, apply your VIP tier status and communicate important account updates.
• Payment Processing: Financial data is used exclusively to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets. We do not store full card numbers on our servers.
• KYC Compliance: Identity documents collected during Know Your Customer verification are used to confirm you meet the 18+ age requirement, verify your name matches your payment account, and prevent fraud and money laundering.
• Platform Improvement: Aggregated, anonymised usage data — such as which games are most popular among Pakistani players or peak session times — helps us improve the platform experience. This data cannot be traced back to individual players.
• Security & Fraud Prevention: Technical data including IP addresses, device identifiers and login timestamps are used to detect suspicious activity, prevent unauthorised account access and identify potential cheating or bonus abuse.
• Customer Support: Communications data is used to resolve your queries, investigate complaints and improve our support processes. Support transcripts are retained for a reasonable period after resolution.
• Responsible Gaming: Gameplay and transaction data is used to monitor for patterns that may indicate problem gambling, in order to apply account limits or self-exclusion as appropriate when a player requests these tools.
• Marketing Communications: If you have opted in to receive promotional updates, we may use your contact details to inform you about relevant bonuses, VIP rewards and platform news. You can opt out at any time by contacting support.

4. Legal Basis for Processing

u899 processes your personal data on the following legal grounds depending on the purpose:

• Contract Performance: Processing your registration details, payment data and account activity is necessary to provide you with the services you signed up for.
• Legal Obligation: KYC identity verification and transaction record-keeping are required to meet anti-money laundering and fraud prevention obligations.
• Legitimate Interests: Using technical and usage data for platform security, fraud detection and aggregated analytics is based on our legitimate interest in operating a safe and fair gaming environment.
• Consent: Sending you marketing communications about bonuses, VIP rewards or new game launches is done only where you have provided explicit consent. You may withdraw this consent at any time.

5. Sharing Your Data

u899 does not sell, rent or trade your personal information. We share your data only in the following limited and necessary circumstances:

• Payment Processors: We share the minimum necessary financial data with JazzCash, Easypaisa, Raast and other PKR payment providers to complete your transactions. These providers have their own privacy policies and security obligations.
• KYC Verification Partners: Where identity verification is performed through a third-party KYC provider, your identity documents are shared with that provider for the sole purpose of completing the verification check.
• Game Technology Providers: Game studios whose titles appear on u899 may receive anonymised session data for game performance and fairness monitoring. They do not receive your name, contact details or financial data.
• Legal & Regulatory Requirements: We may disclose your data to relevant authorities if required to do so by a lawful order, court process, or to investigate and report suspected fraudulent or illegal activity.
• Business Transfers: In the unlikely event of a merger, acquisition or sale of u899's business, player data may be transferred as part of that transaction. You would be notified of any material change to how your data is handled as a result.

6. Payment Data & PKR Transactions

All financial transactions on u899 are conducted in PKR. Your deposit and withdrawal records — including amounts, timestamps and the payment channel used — are stored securely as part of your account history. This transaction data is used for the following purposes only:

• Processing your PKR deposits and withdrawals accurately
• Generating your account transaction history, which you can view at any time
• Verifying that withdrawal requests are made to payment accounts registered in your name
• Complying with anti-money laundering obligations where transaction monitoring is required

u899 does not store full card numbers on its own servers. Card payment data is handled directly by our PCI-compliant payment partners. JazzCash and Easypaisa account references are stored in encrypted form and are never displayed in full to any u899 staff member.

7. Cookies & Tracking Technologies

u899 uses cookies and similar tracking technologies to make the platform work properly, keep your session active and understand how players use the site. Here is a straightforward breakdown of the types of cookies we use:

• Essential Cookies: These are required for the platform to function. They keep you logged in, remember your language preference and maintain your active game session. You cannot opt out of these without stopping using the platform.
• Analytics Cookies: These collect anonymised data about how players navigate u899 — which pages are visited most, how long sessions last and where players exit. This data helps us improve the experience without identifying individual players.
• Security Cookies: Used to detect fraudulent login attempts, protect against automated bots and verify that activity on your account is consistent with your normal usage patterns.
• Preference Cookies: Store your platform settings such as display preferences and notification choices so you do not have to reconfigure them every time you log in.

u899 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

8. Data Retention

u899 keeps your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal and compliance obligations. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a period of five years after closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: PKR deposit and withdrawal records are retained for five years after the date of each transaction.
• KYC Documents: Identity documents submitted for verification are retained for five years after account closure.
• Support Communications: Chat transcripts and emails are retained for two years after the relevant query is resolved.
• Technical & Usage Data: Server logs and session data are retained for up to twelve months before being deleted or anonymised.

When the applicable retention period expires, your data is securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

9. Security Measures

Protecting the personal and financial data of our Pakistani players is something u899 takes seriously. We maintain a range of technical and procedural safeguards to keep your information safe:

• All data transmitted between your device and u899's servers is protected by TLS encryption.
• Passwords are stored using one-way cryptographic hashing — not in plain text. u899 staff cannot see your password.
• Access to player data within u899's systems is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role.
• Payment and KYC data is stored in encrypted databases with access logging so any unauthorised access attempt is immediately flagged.
• Our platform undergoes regular security reviews to identify and address potential vulnerabilities before they can be exploited.

Despite these measures, no online system is completely immune to risk. If you suspect your account has been accessed without your authorisation, contact our support team immediately. Prompt reporting gives us the best chance to protect your account and investigate the incident.

10. Your Rights Over Your Data

As a u899 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered details and a clear description of your request.

• Right of Access: You can request a copy of the personal data u899 holds about you. We will provide this within a reasonable timeframe.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Deletion: You can request that u899 deletes your personal data. Note that we may be required to retain certain data for legal compliance purposes even after account closure. We will explain what can and cannot be deleted at the time of your request.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to Withdraw Consent: Where you previously consented to receive marketing communications, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
• Right to Complain: If you believe your data has been handled improperly, you have the right to raise a complaint with u899's support team as a first step. We will investigate and respond to all complaints seriously.

11. Minors

u899 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step in our KYC process for all players seeking to make withdrawals or claim bonuses.

If we discover that an account has been registered by a person under 18, the account will be immediately closed, all funds returned to the payment source and any personal data associated with the minor's account deleted from our systems as promptly as possible.

If you are a parent or guardian and believe a minor has registered on u899 without your knowledge, please contact our support team immediately with as much detail as possible so we can act quickly.

12. Changes to This Policy

u899 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the payment methods we support or the legal requirements applicable to us. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via the platform or their registered contact details.

We encourage you to review this policy periodically. Your continued use of u899 after a policy update constitutes your acceptance of the revised terms. If you do not agree with a significant change, you are entitled to close your account and request deletion of your personal data, subject to our legal retention obligations.

13. Contact Us

For any privacy-related queries — whether you want to access your data, correct something, request deletion or simply ask a question about how your information is handled — our support team is available around the clock.

For platform usage questions, game rules and account help, visit our FAQ page. For information on how we handle responsible gaming data and the tools available to you, visit our Responsible Gaming page. For the full rules governing your u899 account, see our Terms and Conditions.